Posted by: RedaChouffani
In a recent report by Garther, Inc, in regards to the worldwide market share report, DELL is the number 1 healthcare information technology service provider. In addition a recent report released on July 1st, 2010 from KLAS has ranked them number 1 as well for Extended Business Office (EBO) services in the “Revenue Cycle Services: From the Extended Business Office to Transformational Services”, This was credited to “Perot Systems” who as of late September of last year was acquired by DELL for an amount of $3.9 Billion. It did not come as a surprise when DELL announced their acquisition; in fact this was probably the right move. This comes after pressures from other competing entities such as HP and IBM.
Since the enactment of the ARRA in 2009, and our nation’s goal to modernize healthcare across the name, healthcare has become the new hot market to service, and with federal incentives around the corner, hospitals and physicians are shopping for vendors to help service their specific needs. Clearly this was another important motive for DELL to seek the expansion of their IT services portfolio and encourage their client base to review their healthcare offerings.
Most successful healthcare technology vendors focus on four critical needs to fulfill for their clients:
· Hardware selection and purchase
· Technical support of the current system
· Healthcare specific consulting, project management, vendor management
· Solution development (interfacing, customizations, new solutions, etc..)
DELL seems to have the right ingredient to succeed in its healthcare specific services branch, and they will continue to face fears competition from already established Global powerhouses. But with the low margins in hardware sales, DELL seems not to have much choice. So strategically speaking complementing those products with services ranging from Healthcare IT informatics, Software solutions, Consulting, large installs, possible HIE (Health Information Exchange) and others is a must to stay competitive.