Posted by: AllinHIT
AAFP, American Academy of Family Physicians, EHR adoption, EHR User Satisfaction Survey
The AAFP’s EHR User Satisfaction Survey has served as an accurate barometer of physician EHR users satisfaction with their EHR systems. The survey, recently published in the July/August 2011 issue of American Academy of Family Physicians’ Family Practice Management magazine, is a treasure trove of information, and is useful to both users and vendors!
The results of the survey, based on a response from 2,719 family physicians, should be analyzed by both EHR vendors, and physicians buying EHR’s. Vendors will learn about user’s perception on areas for product improvement, product comparisons, and market positioning. For example, the survey publishes a table of EHR Rankings on 17 different “dimensions” or features. The table shows, and the survey reports, Allscripts MyWay and Medinotes didn’t fare as well as other EHR’s popular in the 1 -10 physician space. This table also identifies vendor strengths and weaknesses, giving the vendor a development blueprint, and the buyers a peer review of each product.
Another “must review” is the “Response Spectrum” tables, a series of detailed responses to specific questions about usability, specifics work task ease of use, and if the users feels the EHR contributes to the quality of patient care. After reviewing this, you will find that Amazing Charts ranks number 1in the usability category, and McKesson’s Horizon, is at the other end of the spectrum. This is revealing information for those technologically challenged physicians, and to McKesson developers to work on the user friendliness of their product.
Last, but not least, is the revealing EHR vendors, have work to do in the areas of implementation, training and support. The survey revealed the lowest satisfaction rate was in EHR vendor support and training. Only 39% of users were satisfied or very satisfied in this area, 31% were dissatisfied or very dissatisfied, and 25% were neutral. This dismal rating of support and training, directly correlates to the surveys low overall satisfaction of 49%. Support and training, an implementation variable, must be improved by vendors, in order to increase adoption. Horror implementation stories are still an impediment to adoption, and vendors need to take notice. I know that Allscripts, has recognized this and are on a national employment tour, looking for people to employ to address their backlog of implementations, and to increase support personnel. I hope that other major, ATCB certified vendors, are doing the same.