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Customer relationship management


July 1, 2013  1:00 PM

Customer experience management: 5 key considerations for healthcare providers



Posted by: Jenny Laurello
Accountable Care Organizations, Customer relationship management, EHR implementation, HIMSS 2013

baskar mohan

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December 26, 2011  12:00 AM

The debut of health care CRM



Posted by: Jenny Laurello
ACOs, CRM, Customer relationship management, Enterprise resource planning, ERP, health information exchange, HIE, Patient data, Patient engagement, Patient portals, PHR

Guest post by: Ruby Raley, Director, Healthcare Solutions, Axway Today's health care industry for the most part doesn't offer patients and their families a one-stop shop where they can schedule an appointment, discuss a bill, learn about hours of operation, find out about emergency-room...


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