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March 2017, Vol. 5 No. 2

Patient engagement technology can improve outcomes and enhance care

Patient engagement is widely considered by many hospital leaders as a critical component of achieving high-quality care. Improving the relationship between physicians and patients while ensuring that patients are engaged in their care leads to improved outcomes, enhanced care and reduced care costs. The internet of things (IoT) and customer relationship management (CRM) are two examples of patient engagement technology that can help physicians build better relationships and connect patients to hospitals to help cultivate their engagement in the care process. Physicians have long relied on their electronic health records (EHR) to store and manage patient data. Despite having data such as lab results and medical history stored in those systems, several providers admit that other aspects of patient interactions and health data outside of the hospital are not being collected by those EHR platforms. Data captured from wearables, electronic communications and a patient's personal preferences are some of the new areas physicians are ...

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