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Patient engagement technology can improve outcomes and enhance care
This article is part of the Pulse issue of March 2017, Vol. 5 No. 2
Patient engagement is widely considered by many hospital leaders as a critical component of achieving high-quality care. Improving the relationship between physicians and patients while ensuring that patients are engaged in their care leads to improved outcomes, enhanced care and reduced care costs. The internet of things (IoT) and customer relationship management (CRM) are two examples of patient engagement technology that can help physicians build better relationships and connect patients to hospitals to help cultivate their engagement in the care process. Physicians have long relied on their electronic health records (EHR) to store and manage patient data. Despite having data such as lab results and medical history stored in those systems, several providers admit that other aspects of patient interactions and health data outside of the hospital are not being collected by those EHR platforms. Data captured from wearables, electronic communications and a patient's personal preferences are some of the new areas physicians are ...
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Features in this issue
Patients are acting more like consumers and therefore have higher expectations of their healthcare providers. New technologies are needed to truly engage them.
With the advent of value-based care, patient engagement is becoming increasingly important to keep patients as long-term customers and get them involved in their own treatment.
Columns in this issue
Perhaps it's been overstated that healthcare trails other industries when it comes to adopting software, but patient engagement offers a worthy way for hospitals to catch up.
Patient engagement tools, such as virtual assistants and health apps, can help healthcare providers improve the physician-patient relationship and improve outcomes.