Lately I have written quite a bit about patient portals -- specifically, my brief experience with their (lack of ) functionality and the notion that the digital divide prevents patients from using them. I see a Catch-22 -- portals won't catch on until they offer more features, but those who developm patient portals won't be able to add features until more people are using them. Do you agree with this assessment? Would patients who otherwise don't use computers and/or the Internet go out of their way to use a patient portal if its value could be demonstrated to them?
April 20, 2011 5:08 PM