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490 pts.
 How valuable are personal health records to your organization?
A recent Lake Research Partners survey suggests that patients who use a personal health record (PHR) service are more likely to pay increased attention to and take steps to improve their own health, Moreover, though only 7% of Americans use a PHR service, 40% expressed interest in doing so. Is your organization working with a PHR service, whether it's a free service (such as Microsoft HealthVault or Google Health), a paid service or a home-grown system? How valuable has it been for physicians and patients? And, if you're not using PHRs, what obstacles stand in the way?
ASKED: April 14, 2010  4:21 PM
UPDATED: June 23, 2010  9:32 pm

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PHR systems will automatically change the way business is done in a Healthcare entity.

It’s a need because of the evolution. Our healthcare solutions are at least 7 years behind the technology used in other industry. Long back, we used to visit bookstores and buy books. Now, we just go to Amazon and order. Similar cases have come up in other sectors as well. This automatically creates a shift in behavior of the population – an online community, well versed using internet, doing stuff on their own, marketing services on social networking sites etc…

Now, if we look back how our legacy healthcare solutions work – the patient can’t do anything on their own. They have to either call the front desk or visit the office to do SOMETHING. This is something annoying for someone who is used to do every thing over internet. Again, our legacy solutions are not “patient centric” i.e. end user as a patient, but it seems like the end user is a physician or insurance company agent, or medical billing agent. PHR turns the table wants the patient to take charge as a consumer. If there were no patients, we would not have any EMR/EHR/PHR, correct?

Most of the EMR vendors will extend their system to include PHR in it and integrate PHR with it, creating a virtual actor “patient” with same role as the receptionist for an immediate solution. It will be provided free to the patient, but this feature will enhance the hospital or physician’s office working model for better – giving more revenue.

PHR adaption rate will be slow for few years, because of the security issues it has. Unlike other industry, Healthcare solutions have to deal with lot more security and privacy issues. This will be a obstacle to PHR and will be interesting to observe.

 200 pts.

 

The U.S. military has had success with its PHR service, known as MyHealtheVet, and organizations that have rolled their own patient portals, such as Kaiser Permante and Beth Israel Deaconess Medical Center seem to get a good response from doctors and patients.

Those cases, though, are the exception and not the rule. Right now, most providers interested in using personal health records would, for a variety of reasons, though most notably time and money, probably turn to commercially available PHR services — and, as two recent stories suggest, that seems to be where patient apprehension is most acute. If, however, EHR vendors can produce worthwhile patient-facing PHR modules that tie back into the EHR system, then adoption may beging to climb.

 490 pts.

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