HRL was engaged to support a healthcare client of 45,000 employees with an HRIT Department of
approximately 50 staff members. In their efforts to serve their HR customers, the HRIT Department
had determined that their recruitment efforts were somewhat off target and there were indications
of poor employee morale. The department’s management desired to improve their workforce to
create greater customer satisfaction and strategically plan for the workforce needed to meet
current and future customer needs in the next 3-5 years. The client embarked on an organizational
efficiency study to assess efficiencies in the current business processes and the staff’s skills and
competencies.
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ASKED:
July 8, 2012 5:57 PM
UPDATED:
August 30, 2012 11:16 am