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March 2017, Vol. 5 No. 2

Patient engagement tools bring consumer vibes to healthcare

Engaging patients in their own health decisions is challenging, but hospitals are having success with technologies and tactics used by business retailers and other consumer-focused industries. IT professionals in hospitals agree that patient engagement tools must ultimately center on the patient's needs. "[Patient engagement] needs to be about what the patient wants because a patient doesn't necessarily want what I [or a doctor] think they may want," said Michael Marino, chief of IS operations and clinical systems at St. Joseph Health in Irvine, Calif. "Really understanding what a patient's wishes are and being able to help them on that journey is what we need to do from an engagement standpoint." Several methods are being used to maximize patient engagement tools and techniques. Among them are remote patient monitoring -- a person uses a mobile device at home to take a routine test or track a medical condition -- and more consumer-driven options such as souped-up TV remotes that provide convenience in hospital rooms. Tracking ...

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