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KLAS, CHIME in on research, benchmarking partnership

The College of Healthcare Information Management Executives (CHIME) and KLAS Enterprises announced a partnership that will focus on research, benchmarking, advocacy support and collaboration on granting awards. The announcement was made in San Antonio, at the CHIME14 Fall Forum and will become effective Jan. 1, 2015.

CHIME is a professional organization composed of more than 1,400 CIOs and other senior healthcare IT executives worldwide. As part of the newly-announced partnership, KLAS will operate as CHIME’s main research organization and the two groups will work together on healthcare information technology benchmarking research.

Both sides of the partnership offered up their thoughts and expectations for the partnership. “Our members, together with KLAS, will help foster industry excellence and drive healthcare transformation forward,” said CHIME President and CEO Russell P. Branzell, FCHIME, CHCIO, in a CHIME release.

“Working together with CHIME, we can better amplify the provider voice,” added Kent Gale, founder of KLAS.

KLAS is a research firm with a mission of supporting the voice of providers and improving care. The firm publishes annual Best in KLAS Awards reports, which consist of the vendor software, professional services, and medical equipment products that receive the best reviews from provider users. The Best in KLAS Awards and other KLAS research is used by both vendors and providers to gauge the best-performing vendor products in the market.

Earlier this year, KLAS announced it would discontinue its Best in KLAS Overall Software Vendor award beginning in 2015. In an interview with SearchHealthIT, KLAS marketing director Larry Salazar explained that the decision to stop evaluating vendors in that particular category was based on the needs inferred through survey responses of thousands of healthcare providers. He said KLAS had come to a decision more than a year before handing out the 2014 award to athenahealth Inc., which had knocked off Epic Systems Corp. for the first time since the category had been introduced. Salazar said that the broad award would be replaced by more granular categories separately measuring the performance of software used in disparate healthcare environments such as hospitals, ambulatory offices and specialty clinics.

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